Privacy Policy

Introduction

This Privacy Policy explains how BLUEVIEW POOLS LIMITED (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our Website at https://blueview.group (the “Website”).

BLUEVIEW POOLS LIMITED (company registration number 12662003) is the data controller responsible for your personal data. Our registered address is Mill House, 58 Guildford Street, Chertsey, Surrey, United Kingdom, KT16 9BE.

We are committed to protecting and respecting your privacy. This Privacy Policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Data

We may collect the following types of personal data when you submit forms on our Website:

• First name and last name
• Email address
• Phone number
• Any information you provide in message fields

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. We use:

• Necessary Cookies: These are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
• Functional cookies: These help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
• Analytics cookies: We use Google Analytics, Google Tag Manager, and Cloudflare Browser Insights to understand how visitors interact with our Website and track conversions.

These services may collect information about your device, internet connection, and browsing actions.

Extra Information

We use CookieYes to manage cookie preferences, which stores an anonymous ID for consent tracking purposes.

We also use Cloudflare as a proxy service to enhance the security and performance of our Website.

You can manage your cookie preferences through our cookie banner powered by CookieYes. Disabling certain cookies may affect the functionality of the Website.

Specific Cookies We Use

Necessary Cookies

• rc::a – Duration: Never Expires – This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.
• rc::c – Duration: Session – This cookie is set by the Google reCAPTCHA service to identify bots to protect the website against malicious spam attacks.
• cookieyes-consent – Duration: 1 year – CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors.

Functional Cookies

• _lscache_vary – Duration: 2 days – Litespeed sets this cookie to provide the prevention of cached pages.

Analytics Cookies

• _ga_* – Duration: 1 year 1 month 4 days – Google Analytics sets this cookie to store and count page views.
• _ga – Duration: 1 year 1 month 4 days – Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
• _gcl_au – Duration: 3 months – Google Tag Manager sets the cookie to experiment with the advertisement efficiency of websites using their services.

How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact forms
• To provide you with information about our pool building and landscaping services
• To maintain records of our communications
• To improve our Website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as responding to enquiries and improving our services, provided these interests do not override your fundamental rights and freedoms.
• Legal Obligation: Where processing is necessary to comply with our legal obligations.

Data Retention

We retain form submission data indefinitely as we maintain records of all form entries. However, you have the right to request that we delete your personal data in certain circumstances (see “Your Rights” below).

Data Sharing

We do not directly share your personal data with third parties. However, some of your data may be processed by third parties in the following circumstances:

• Service Providers: We use WordPress and plugins such as Fluent Forms to operate our Website. These services may process your data according to their own privacy policies.
• Analytics Providers: Google Analytics, Google Tag Manager, and Cloudflare Browser Insights collect anonymized data about website usage and conversion tracking.
• Email Processing: When you submit a form, the information may be transmitted via email servers that could be located outside the UK.

International Transfers

While we do not directly transfer your data internationally, some of our service providers (such as Google and email services) may process data outside the UK and European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Your Rights

Under UK data protection laws, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restrict processing: You can ask us to restrict the processing of your data in certain circumstances.
• Right to data portability: You can request the transfer of your data to you or to a third party.
• Right to object: You can object to our processing of your personal data in certain circumstances.
• Rights related to automated decision-making: You have rights regarding automated decision-making and profiling (though we do not currently use these methods).

To exercise any of these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address: Mill House, 58 Guildford Street, Chertsey, Surrey, United Kingdom, KT16 9BE

Complaints

If you are not satisfied with our response to your concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at https://ico.org.uk/make-a-complaint/ or by calling 0303 123 1113.

Last Updated: 27/02/2025